Informativa sui rimborsi

We do not offer refunds.

Every piece is checked by hand before it leaves the shop, so problems get caught here rather than after they reach you. Because of that, we don't refund orders — including for a change of mind, or if the wrong size or colour was ordered.

Exchanges on significant defects

If a piece arrives with a significant defect, we'll exchange it. How that works depends on who made it.

Pieces we print ourselves — 3D prints, gear, custom work and anything from our own collection. Email hello@boz3d.com within 7 days of delivery, with your order number and clear photos of the problem. If we agree it's a significant defect, we'll exchange the piece. Return shipping in both directions is the customer's responsibility.

Merch — tees, hats, mugs, stickers and other printed goods. These are produced by our print partner. If your item arrives damaged, misprinted or defective, send us photos within 30 days of delivery and we'll arrange a free replacement. You don't need to send the original back.

What counts as a defect

Everything here is made to order and finished by hand. 3D printing leaves faint layer lines, hand painting and stone work vary slightly piece to piece, and colour can shift a little between filament batches. Those variations are part of the craft and are not defects.

A defect is something that affects how a piece works or holds together — a failed print, a part that doesn't move as it should, damage in transit, or a print that doesn't match the proof you approved.

Custom and personalised pieces

Custom work is made for one person and cannot be resold, so it is final sale once you approve the proof. If it arrives with a significant defect, or doesn't match the proof you signed off, contact us and we'll put it right.

From the Collection

These are pieces from Boz's own collection, sold in the condition described in the listing. If an item is materially not as described, contact us within 7 days of delivery with photos.

Damaged in transit

Please check your order as soon as it arrives. If the parcel or the piece is damaged, keep the packaging and send us photos within 7 days so we can file a carrier claim.

Questions about any of this: hello@boz3d.com or the Contact page.

This policy is issued by BOZ3D LLC (trading as BOZ3D), 6545 Market Ave N, Suite 100, Canton, OH 44721, United States.