FAQ
Shipping, materials & the fine print
How long until my order ships?
Almost everything here is made to order — nothing sits in a warehouse. Prints and gear are made in-house and ship within 2 weeks. Custom work runs on the timeline we quote you, and the clock starts once you approve the proof.
Merch — tees, hats, mugs, stickers — is printed to order by our print partner and usually moves faster.
The exception is From the Collection: those are single pieces already in hand, so they ship straight away.
Will my piece be perfect?
It'll be good — but it'll be handmade, and that shows. 3D printing leaves faint layer lines, and hand painting and stone work vary slightly piece to piece. Colour can shift a little between filament batches, so two of the same print won't be identical twins.
That's the nature of small-batch printing, not a fault. What we don't ship is anything that affects how a piece works or holds together — every order is checked by hand before it goes out.
What are the prints made of?
Nearly everything is PLA, printed on our own machines — sturdy, lightweight and safe to handle daily. A few flexible pieces (like protective pads) are printed in TPU instead. Keep pieces out of hot cars and direct summer sun — PLA softens around 140°F.
How does pay-in-4 work?
At checkout, pick Shop Pay and your order splits into 4 interest-free payments, two weeks apart. No fees when you pay on time. It works on orders of $35 or more — including custom orders.
Can I get a piece painted or stoned?
Yes — most prints, belts and plates can take hand painting or rhinestone work. Start a custom request, mention the product, and we will quote the finish work.
Do you ship outside the US?
We ship US-wide — shipping is based on your order's weight, from $8 for a small order, and you see the exact price at checkout. International is case-by-case — message us before ordering and we will figure out the rate.
What is your return policy?
We don't offer refunds. Every piece is checked by hand before it ships, so problems are caught here rather than after they reach you.
If something does arrive with a significant defect, we'll exchange it. On pieces we print ourselves, return shipping both ways is the customer's responsibility. On merch, send us photos within 30 days and our print partner replaces it free — you don't need to send anything back.
We can't take returns for a change of mind, or for the wrong size or colour being ordered.